Wine Club Frequently Asked Questions

Q. What are the benefits of being a Wine Club Member?
A. One-Bottle Member Benefits:
  • One handcrafted wine every month, not available to Non-Members
  • Discounts (see discount structure below)
  • Complimentary dining certificates on your birthday, and on your spouse’s birthday
  • A special gift in October, our Anniversary Month
  • Monthly Wine Club Newsletter with tasting notes
  • Invitations to Members-only events
Two-Bottle Member Benefits:
All of the above benefits, PLUS
  • Two complimentary tastings each month (complimentary tastings do not carry over into the following month)
  • $2.00 discount on two-bottle membership fee
Q. What discounts do I receive as a Wine Club Member?
A. Discounts are:
  • 10% off 1-5 bottles
  • 15% off 6-11 bottles
  • 20% off 12+ bottles
  • 10% off carryout and catering orders
  • 10% off selected merchandise retail each month
Q. When should I expect my birthday rewards?

A. Birthday rewards are mailed at the beginning of the month. Birthday certificates are valid for 60 days.

Q. What is the price of the Wine Club?

A. To view prices of the different varieties of clubs we have available, please click here.

Q. Which date am I billed?

A. Wine Club Members are billed on the last business day of each month.

Q. Which day of the month can I pick up my wine?

A. Your handcrafted wine is available the first day of the month.

Q. Do I have to pick up my wine at the location I signed up for a Wine Club Membership at?

A. No. You may pick up your Wine of the Month at any of our Cooper’s Hawk locations.

Q. What happens if I am unable to pick up my Wine of the Month?

A. We will hold on to your wine as long as we can. In the event we run out of the Wine of the Month, you may pick any bottle in our store valued up to $20.

Q. May I exchange my Wine of the Month?

A. The benefit of being in a Wine Club is expanding your wine palate, so we ask that you sample the Wine of the Month in our Tasting Room before making the decision to exchange it; however, wines valued up to $20 may be substituted at no cost. Wines valued greater than $20 may be substituted with the charge of the remaining balance.

Sweet Club Members can select from the list of available Sweet Club options.

Q. Can I ship my wines?

A. Yes, Wine Club members have the option of having their wines shipped to their homes instead of picking them up. This is especially convenient for out-of-state Members. If you choose to have wines shipped to you, you will receive 3 wines quarterly and you will get billed quarterly as well. Prices are $79.99 per three months for a one-bottle membership, and $139.99 per three months for a two-bottle membership. The cost includes shipping. To find out if we can ship to your state, click here.

Q. How long am I committed to stay in the Club, once I become a Member?

A. There is an open cancellation policy. You may cancel at any time, and there are no cancellation fees.

Q. I would like to make updates to my Membership. Where may I do that?

A. You can make updates to your Membership online at chwinery.com, or by calling our Member Services department at 708-215-5674. You may make changes such as credit card or billing updates, name changes, as well as change your Wine Club preferences.

Q. How do I cancel my Membership?

A. You can may cancel your Membership in any Tasting Room location or by contacting our Member Services Department at MemberServices@chwinery.com or 708-215-5674.

Q. I cancelled and want to rejoin. What are the next steps?

A. Stop by any of our tasting rooms, or call our Member Services department at 708-215-5674 to reactivate your membership. We will reissue your original membership number, and reactivate all points on your account.